Health and safety of our volunteers and clients is very important to the Barrhaven Food Cupboard. As we continue to support efforts in the containment of COVID-19 (Coronavirus) we are changing our shopping model and moving to a pre-packed hamper model.
Barrhaven Food Cupboard will stay OPEN.
- To receive food, you will now pick up hampers from our location (Walter Baker Centre, 100 Malvern Drive) beginning Tuesday, March 17, 2020.
- To schedule a hamper pick-up, you still have to call us in advance and book a time slot to still practise social distancing and avoiding a line up or crowds.
- Our Client Appointment Booking line is open as usual at 613-825-4505.
Please do not book an appointment to pick-up in person if you or anyone in your household has traveled or been ill. Please let us know and we will do an alternative arrangement.
Please have only one person per household attend our facility to pick-up, and do not bring your children.
For the latest on health updates please visit Ottawa Public Health’s webpage
If you have any questions, please email us at [email protected]
Who is eligible to receive help from the Barrhaven Food Cupboard (BFC)?
We are here to help any resident of Barrhaven who needs food assistance.
How do I get help?
If you’re a new client, please call the Barrhaven Food Cupboard at 613-825-4505 and leave your name, telephone number, address and the number of people in your family. Please try to speak slowly and clearly so the phone machine can record your information accurately. You can expect a return call from a BFC volunteer within 48 hours.
If you are an existing client, you should call the BFC at 613-825-4505 each time you need a food order. Leave your name, phone number, address and family size and we will get back to you within 48 hours.
I have call display on my telephone so will I know when the BFC returns my call?
BFC volunteers operate mostly out of their own homes, using their own equipment and supplies. To respect their privacy – and yours – volunteers do not reveal their names to clients. Volunteers block their calls so that their personal phone numbers do not appear on call display and they do not leave their personal phone numbers on answering machines. So if you are expecting a return call from a BFC volunteer, please pick up the phone when you see the message “blocked number” on your call display.
You can contact a BFC volunteer only by leaving a message at the BFC’s general phone number 613-825-4505.
How often can I place a food order and how much food will I get?
As a client, you are allowed one food order every 30 days. The size of the food order depends on the size of your family. In general, each order contains enough food for you and your family for approximately seven days, except on those rare occasions when our resources are low and we have to cut back.
What if I need more than just a seven-day supply once every 30 days?
The Barrhaven Food Cupboard is intended as an emergency food source, not the only source of food for anyone. If you need more help than we can provide, you should get in touch with a social services agency.
On what days does the Barrhaven Food Cupboard distribute food?
We distribute food on Tuesdays and Fridays, unless we’re interrupted by events or special occasions at the food distribution centre. Those exceptions are rare, though, and we’ll tell you if and when to expect an adjustment in the food distribution schedule.
Do I have to pick up my food order?
Yes, if you have your own transportation, we ask you to pick up your food order yourself. Families without transportation can ask for their food orders to be delivered. Depending on the size of your food order, you may be asked to pick it up even if you have access to only public transportation.
Where do I go to pick up my food order? When? And what do I need to bring?
You can pick up your food order at our location, Walter Baker Centre, 100 Malvern Drive (We are accessible from a separate outside entrance, at the rear of the facility, same side as the library entrance) on food distribution days between 8.30 a.m. and 10:30 a.m.
If you are a first-time client, please bring identification for each member of your family (such as birth certificate, passport or other form of ID) to show the volunteer delivering your food order. You will also need a document showing the primary family member’s name and address (such as a driver’s license or a rental agreement). You won’t usually have to provide identification again until the first order in the next calendar year.
If I qualify for home delivery, when will I get my food and what do I need to show the person making the delivery?
If you need home delivery, you will be contacted by a BFC volunteer to arrange a suitable time for delivery on food distribution days.
If you are a first-time client, please have identification for each member of the family (such as a health card or birth certificate) to show the volunteer delivering your food order. You will also need a document showing the primary family member’s name and address (such as a driver’s license or a rental agreement). You won’t usually have to provide identification again until the first order in the next calendar year.